Solutions
Our Resources and Technological Solutions to Transform Business Operations Performance
It is the solution that automates the management of the Shared Services Center, as an evolution of the Unified Service Desk. It allows to serve the users and customers of the organization, through Self-Service and direct interaction with all the resolution units.
Most relevant features of the solution:
- Presents a collaborative and simple user experience, offering a unified and integrated self-service portal, accessible directly from web pages and mobile devices.
- Through artificial intelligence (AI) tools, it reduces obstacles when reacting to events, having greater visibility of business processes, flexibility and agility to adapt to change.
- It complies with 15 ITILv3 processes, ensuring rapid implementation without depending on reengineering processes or ways of working.
Tangible benefits:
- Increased productivity and user satisfaction. Simple experience within reach of any device.
- Reduction of manual complexities, implementing workflows, automatic services, knowledge registry and available assets (tangible and intangible).
- Prediction and proactive (initiative-taking) management of compliance with Service Level Agreements (SLA) for Shared Services.
This Solution ranges from Help Desk oriented Customer support to complete Service Management, including IT Service Management (ITSM).
- Complete service management package. Supported by LUMA™, the Virtual Agent with Artificial Intelligence. The solution reduces support efforts and improves the end-user experience.
- Quickly and easily fulfils service requests. Manages problems. Possesses administrative knowledge. Contains service catalogue. Manages configuration and manages assets.
- Allows configuration without code. Allows codeless workflow modifications and creates codeless automations. Customisation is easy and administration is minimal.
- Allows integrations and is multilingual. Allows integration with systems such as PBX or IVR, through LUMA™ IVR’s interactive speech recognition capability, turning them into intelligent virtual agents that simplify and automate the resolution of customer and end-user service requests.
- Performs advanced reporting analysis. Enables viewing of end-user case history from within your CRM system.
Proactivanet is a solution for managing IT assets and services (ITAM & ITSM), with its Discovery & Asset Management, Service Desk modules, which allows instant and exhaustive knowledge of the inventory of the entire IT park and management of the main processes of Incidents, Requests, Problems, Knowledge, Changes, among others; thus favoring cost savings and at the same time, improving the entire management and security of the infrastructure.
Most relevant characteristics of the solution:
- Comprehensive management of the entire lifecycle of incidents and requests, aligned with ITIL best practices, with the ability to establish flows adapted to the specific needs of each organization.
- Problems, changes, and deliveries. Its main objective is the continuous improvement in the provision of the service, helping to reduce the total volume of incidents, as well as their resolution time.
- Catalogue and portfolio of services. Ensures that all areas of the business can have a consistent and accurate picture of IT services. It is the key tool for planning and strategic alignment with business needs.
- Remote Control application for Service Desk. Allows you to connect easily, quickly, and securely to any computer in your IT fleet, both via the Internet and the corporate intranet.
- Central connection point between IT and business, essential to ensure that any decision making maximizes the contribution of value to the business, while minimizing risks.
- Capacity and availability. Optimizes and monitors IT services so that they operate correctly and uninterruptedly at a reasonable cost and supported by correctly sized resources.
- It ensures that an unforeseen and serious service interruption does not have major consequences for the business.
Tangible benefits:
- Automates processes, improves control.
- Helps IT managers reach a new level of maturity in an agile and orderly manner.
- Establishes new IT management processes to improve end-user productivity with correct ticket classification that helps reduce resolution times.
- Reduces risks to service continuity by knowing which services are provided and their real impact on business processes.
- Reduces operating costs by conducting a correct analysis and planning of services.
- It adds value to the business
It is a solution that is built on a unified architecture that allows organisations to manage servers, databases, services, network devices, private and public clouds.
The most relevant characteristics of the solution:
- Full and natural integration between the different monitoring managers with the Shared Resource Centre or Service Desk.
- Provides instant visualization of the cause and effect of infrastructure events, performing automatic root cause analysis, allowing you to respond quickly to real problems, avoiding only reacting to alerts and alarms.
- Easily monitors and incorporates data from diverse sources with an open and extensible architecture.
Tangible benefits:
- Reduces the number of service incidents requiring triage, with predictive analytics alerting you to problems so they can be fixed without anyone noticing them.
- Reduced number of hours required to configure and implement a specific function.
- Improves MTTR (Mean-Time-To-Repair) time, reducing operating costs and avoiding service delivery penalties.
- Helps optimize operational efficiency, while reducing the complexity, cost, and complications of having to use and integrate various IT monitoring tools.
The APM solution helps the enterprise find and solve problems related to transaction and usage volume. It provides a deep analysis of the applications that support the business, providing real-time information about the online experience of each user.
Key features of the solution:
- Helps identify problems in applications, where they need to function flawlessly, for our customers.
- Enables Infrastructure Management, in-house or cloud-based (SaaS). All on a common code base.
Tangible benefits:
- Proactively manages the end-user experience to create a competitive advantage.
- Uses system intelligence through advanced analytics.
- Accelerates problem resolution, reducing backlog by 40% on average.
- Accelerates detection and resolution of incidents and contact with development to address them.
It is a complete solution that detects and investigates problems and provides application teams with real customer usage data so that they can provide the most effective features and fixes when the application is updated.
Key features of the solution:
- Analyses the user experience with the application in use, running on mobile devices and web browsers. It can collect usage information, track transactions, generate reports and analyses data, and determine loyalty based on user visits, behavior, and type of usage.
- With the data collected and analyzed, it presents flexible, dynamic, and easy-to-use dashboards.
- Analyze performance. You get complete details on performance from web and mobile apps to back-end systems, including mainframe and cloud, to address incidents before they impact the user experience.
Tangible benefits:
- Improves Digital Performance. Performance information determines whether the problem is with application design, code or the infrastructure involved.
- Designed for Experience. Improves application development based on application analytics and real user insights.
- Stimulates collaboration between application owners, business analysts, developers, operations, and support to accelerate application delivery and improve the end-user experience, across all digital channels.
It is a robust synthetic transaction monitoring solution, providing complete visibility into the response time of transactions across mobile, web and cloud applications.
Designed to replicate every step of the end-user experience, this powerful cloud synthetic monitoring solution presents up-to-date information on the status and availability of any application.
Key features of the solution:
- Extends visibility into the cloud. Website monitoring provides visibility for cloud-based applications outside the control of the enterprise.
- Ensures availability. Uses synthetic transactions to test systems when there is no real user traffic.
- Replicates the behaviors of real users. Captures the interactions of real users and replicates them to ensure that complex services work correctly.
Tangible benefits:
- For applications that do not require full performance management (APM), or as a complement to an on-premises APM solution, this SaaS (software-as-a-service) model solution provides an initiative-taking way to identify problems and resolve them before they affect users.
- It can help you optimize your organization’s investments by enabling the right degree of synthetic control to be applied, enabling extremely high levels of service delivery and an exceptional end-user experience.
Application Development
- CA Sysview. Performance Intelligence. Provides real-time visibility into mainframe performance to proactively identify and resolve problems.
- CA NetMaster Network Management for TCP/IP. Optimizes and protects network access for mainframe applications.
- CA OPS/MVS© Event Management & Automation. Manages and automates critical mainframe MVS tasks and resources.
- CA Mainframe Resource Intelligent. Assesses the mainframe to reveal hidden costs and operational gaps.
- CA Mainframe Operational Intelligent. Built-in intelligence to proactively prevent problems, fix problems faster, and do more.
ManageEngine offers more than 120 flexible, comprehensive, easy-to-manage technology solutions designed to manage and protect the entire IT infrastructure of organisations, guaranteeing an automated, intelligent, optimal and agile service, capable of providing the best experience and satisfaction to its customers with the minimum effort and investment.
Relevant features of its integrations:
- Identity and access management. Enables centralized management, governance and protection of digital identities and privileged access to corporate identities.
- Enterprise service management. Enables the design, automation, delivery and management of IT and business services, supporting service Governance, Compliance and Observability.
- Unified endpoint management and security. Protects and manages desktops, as well as laptops, web browsers, servers and mobile devices, thus securing the installed base and preventing the loss or misuse of technology investment.
- IT operations management. Monitors and manages networks, along with servers and applications, supporting the entire IT operation with minimal technology effort and specialized resources.
- Event and security information management. The entire network is protected from cyber-attacks by proactively monitoring for threats.
- Advanced IT analytics. Provides the ability to gain actionable insight into IT operations through data visualization, creating a “sea of data” that provides a 360-degree view of events.
- Low-code app development. Gives you the ability to create powerful, fast, customized applications that run on the platform, enabling digital transformation and innovation.
- Cloud solutions for IT management. Facilitates and enhances remote and collaborative working, increasing efficiency and productivity, taking your entire IT platform to another level.
Tangible benefits:
- Brings service management across the boundary between IT and business with enterprise service desk functions, bringing it in line with today’s operational efficiency needs.
- Increases employee productivity with a fully customizable self-service portal and comprehensive service catalogue, facilitating tactical service demand management.
- Achieve a quick visual summary of all your requests and monitor those requests in one place with Kanban-based ticket management, reducing the knowledge timeline and accelerating productivity.
- Standardizes service delivery through visual process workflows and AI-based automations, facilitating decision making.
- Achieves a sole source of truth about your organization’s IT infrastructure with IT asset management.
- Realize unique support plans and meet service level agreements for each service contract, reducing costs and increasing productivity.
It is a comprehensive requirement gathering, test automation and test case design tool that drastically reduces the effort of manual application testing and enables organizations to deliver quality software to the market, before it goes live and at a lower cost.
Key features of the solution:
- Improves collaboration between user, business and IT. Defines requirements with clear and active flowcharts to improve communication throughout the software development lifecycle (SDLC) and avoid time-consuming last-minute changes.
- Delivers fully tested software with lower costs. Automatically generates the smallest set of test cases needed for maximum coverage, shortening test cycles and reducing manual testing effort.
Tangible benefits:
- 95% reduction in defects.
- 30% reduction in test cycles.
- Covers 100% of the generated cases.
Simulates systems not available in the software development lifecycle (SDLC), enabling parallel work for faster delivery and higher quality and reliability of applications.
Key features of the solution:
- Reduces the amount of hardware and software required for a productive development and test environment.
- Removes barriers and optimizes development by simulating dependent systems.
- Enables parallel project development.
- Significantly simplifies the creation and management of development and test processes.
Tangible benefits:
- Enables capturing and simulating the behavior and data of unavailable or incomplete systems.
- Improves quality by enabling many stages of the software development process simultaneously.
- Significantly reduces the software and infrastructure demands of environments.
- Enables the creation and deployment of private cloud and public cloud-based environments.
- Enhances the use of existing development and integration infrastructures in the organization.
It is an automated, collaborative testing solution designed for modern web and mobile applications that leverage APIs and web services, as well as traditional downstream capabilities, for data warehousing and enterprise packages.
The codeless testing framework enables cross-functional team members, including Development and Quality Assurance, to instantly design and execute automated unit, function, regression, integration, load and performance tests.
Key features of the solution:
- Reduces test cycle times and costs. Delivers a higher ROI on your testing initiatives, while ensuring defects are resolved before end users are affected.
- Automates testing from day one. Virtual test assets and services enable automation in the initial stages of the software development lifecycle (SDLC).
Enables adoption of best practices. Automated regression and continuous testing enable agile and DevOps practices.
Tangible benefits:
- Increases productivity. Reduce manual testing and run more tests without increasing resources.
- Improves quality. Increases test coverage and catches more defects than before going to production.
- Optimizes test orchestration. Provides testers with a single, easy-to-use tool to run all tests on all systems, including mobile.
Solution that provides the data needed for rigorous testing, without the sensitive content. You can deliver fully tested applications, using secure data that complies with new regulations and eliminates costly delays.
Applications depend on having the right data for testing, in the right place, at the right time.
Key features of the solution:
- Data masking.
- Quickly creates virtual copies of test data on demand and masks it, giving each tester their own test data. This approach dramatically reduces data volumes, test durations and costs, so development and test teams can bring better applications to market faster and at lower cost.
- It combines a powerful synthetic data generation engine with sophisticated coverage analysis to create the smaller data sets needed for comprehensive testing. It also creates future scenarios and unexpected outcomes to evaluate boundary conditions and avoid costly delays.
Tangible benefits:
- Maintains compliance. Generates rich test data without sensitive content, with CA Test Data Manager’s synthetic data creation.
- Reuse valuable data. Store, track, share and use data repeatedly with test data warehousing.
- Eliminates test bottlenecks. Delivers the right data at the right time so your teams do not have to cut corners when under pressure.
It is a solution that facilitates the implementation of applications dynamically, regulating and streamlining the delivery of applications throughout the company, enabling automated implementations, from development to production.
Key features of the solution:
- Deploys applications in a variety of server, data centre and cloud environments with easy-to-design workflows. Plan, schedule, execute, control and track versions of multiple applications through a single point of control.
- Enables management of large numbers of complex, multi-tier, multi-device applications across thousands of environments.
- Enables an integrated ecosystem of continuous delivery, involving third-party solutions and Free Software.
- Includes an intuitive, visual workflow engine that allows you to leverage deployment complexities, providing standard and reusable deployment operations.
Tangible benefits:
- Simplifies, standardizes, and executes application distribution with fewer errors.
- Improves operational and business agility, reducing distribution times.
- Centralizes application operations from development to production.
- Automates application restores to accelerate recovery and service continuity.
- Ensures availability for the cloud with its integrated virtualization in the cloud.
Application development
- CA Endeavor. Automates to accelerate software development time across the enterprise.
- Testing and Quality.
- Test Data Manager. Drives greater efficiency and compliance for test data delivery.
- Service Virtualization. A unified continuous testing platform that improves time-to-value by delivering on your digital initiatives.
A SIEM Security Information and Event Management (SIEM) solution can alert and protect your organization’s entire network from external and internal threats, neutralize them and investigate their precedence to prevent further attacks.
Tangible benefits:
- Detects internal threats and recognizes subtle changes in user activity.
- Identifies suspicious or blocked IPs, URLs and domains entering your network.
- Automates your response to events with easily configurable workflows to save critical response time.
- Monitors all active VPN connections and receives alerts on activity.
- Audit, manage and monitor critical events in both on-premises and Microsoft 365 SharePoint environments.
- Migrates your SharePoint environment in whole or in part to Microsoft 365.
- Audits critical changes to your Active Directory and Azure AD infrastructure in real time.
- Discover and classify sensitive files, audit user activities with files and analyse their permissions.
- Detects, disrupts, and prevents sensitive data leaks through endpoints.
- Monitors all critical events in your public cloud infrastructure.
- Detects malicious user activity and Microsoft 365 service outages with near real-time alerts.
- Ensures compliance with regulatory mandates such as PCI DSS, GDPR, FISMA, HIPAA, SOX and GLBA with pre-defined reporting templates.
This group of tools allows you to run identity and access management solutions for Windows environments, such as Exchange and Office 365 simplified, easily managing, auditing, and generating security reports.
Tangible benefits:
- Manages and reports on Active Directory.
- Manages passwords via self-service.
- Audits changes and reports on Active Directory.
- Audits changes and generates reports for Exchange servers.
- Integrally manages identities and access.
- Executes Active Directory backup and recovery actions.
- Generates Microsoft 365 reports.
- Analyses storage and audits Windows file server access in real time.
- Manages and audits SharePoint servers in Office 365 installations and configurations.
Enables you to execute digital transformation in organizations, with its focus on Business Process Automation.
Key features of the solution:
- Connects islands of automation across the organization.
- Enables on-demand processes and adds value to processes.
Tangible benefits:
- Quarterly predictability.
- Reduces development costs.
- Rapid delivery of services at truly short notice.
- Zero errors.
- Allows efficient use of material and human resources, reducing costs and mitigating risks.
Low Code platform that allows you to organize and automate the process flows of your departments to increase productivity. Through an intuitive process modeler, the diagramming is developed in three phases: drawing your diagram, defining the attributes of the objects that appear in the diagram and executing the process.
Most relevant features of the solution
To create a process, it is necessary to prepare a model of the process with the necessary information. This model is developed in three phases:
- Phase 1. Diagram the activities and connecting lines that will define the process flow, regardless of its complexity. This is done by means of an effective and simple diagram creation tool, AuraQuantic ‘Modeler’.
- Phase 2. Tool prepared to design forms, capable of adapting to any screen resolution. It establishes the fields of each activity and the users that should receive tasks and notifications.
- Phase 3. The execution of each process is controlled on the fly, by tracking. Each time the process is started, it will follow the defined behavior.
Application Development
- ESP Workload Automation Intelligence. Optimizes performance by minimizing the batch window with dynamic workload scheduling.
- CA Workload Automation CA 7. High-availability, fault-tolerant workload solution with an easy-to-use user interface.
Robotic Process Automation (RPA), allows people to create “software robots”, also known as bots, which emulate the behavior of a human, programmed 24 hours a day, 365 days a year, without pausing, without making mistakes.
RPA for its acronym in English: Robotic Process Automation, in our language Robotic Process Automation, is a type of software technology that automates digital tasks, works with files and data that may be stored on a computer, or in the cloud or on the Internet.
The RPA can process large volumes of information to perform tedious and repetitive tasks, which one or more people could do. In this way, the work team will be able to perform tasks with greater value and importance for the company.
Most relevant characteristics of the solution:
- Allows the execution of processes in parallel.
- RPA platform compatible with Linux, Windows, and Mac.
- Integrates robots with emails, OCR solutions, SMS and much more.
- Its Python programming language makes it a flexible, agile, and scalable tool.
- It is possible to build and run a robot up to 30% faster than with other RPA platforms.
- It is agile, flexible, and reliable. Fast execution and no margin for error.
- With the bots you can get details of the operations.
- Rapidly scalable. Works with small volumes or with large volumes of processes, without delays.
- Easy programming and execution of robots. No need to be an expert in programming, Drag & drop system, intuitive and friendly.
- No hardware investment required. You can use the equipment that your company already owns.
Tangible benefits:
- Optimizes customer ROI, with affordable desktop licenses and extending to Server Licenses, to allow parallel processes to run without paying extra and without impacting pre-existing systems.
- Compatibility with all company sizes and environments.
- Higher valuation of your workers. Your employees will perform tasks that a robot could not do.
- Increased productivity. You will have human workers and a digital workforce.
- It is the only RPA platform that democratizes and accelerates the digital transformation of your business.
- Excellent responsiveness with your customers. You can solve problems; provide answers; be willing to work for your customers even on holidays; fulfill orders or requests in after office hours.
A unique platform for Robotic Process Automation (RPA). Digital, intelligent, and integrated, capable of doubling the number of automated processes across all systems and applications with three times faster scaling. It automates tasks and tools effectively, providing developers with better management, control, and security in process creation.
Key features of the solution:
- Maintains your legacy applications without the need to change existing technology.
- Includes over 1200 integrated and pre-designed bots to accelerate and scale processes.
- Executes processes faster than ever imagined.
- Bots are created and deployed with minimal setup times.
- Easily integrates into existing enterprise solutions.
- Compatible with multiple operating systems, including Windows, Linux, and MacOS.
- Assisted automation.
- Intuitive interface for workflow design and bot creation.
- Support for JavaScript, Python, and VBScript.
- Allows task automation from business applications such as Microsoft Excel and Salesforce.
Tangible benefits:
- Achieves a higher ROI by increasing productivity and reducing execution times.
- Digitizes all processes and data, making them available as a consumable digital asset.
- Scales automation for any repetitive workflow process.
- Increases security, agility, and innovation.
- Drives real-time decisions and improvements for each bot.
- Rapid development and deployment of bots.
- Intuitive interface for easy learning and use.
- Customer service processes are easy, fast, and cost-effective.
- Scalable.
- Adapts to existing infrastructures.
- Low maintenance costs.
- Permanent updates.
- ISO27001 and Soc 1 and 2 certified, offering a comprehensive security approach with coverage at various levels.
Automation Co-Pilot operates with GPT (Generative Pre-Trained Transformer), an AI-driven assistant to automate and enhance applications regardless of the system. It interacts and develops solutions in customer service, finance, supply chains, and IT technical support services, allowing for natural language use, creation of personalized content and texts, or document summarization, simulating human-like behavior.
Key features of the solution:
- Automations are created using natural language. Thanks to GPT technology, it can rapidly generate new process automations through natural language instructions.
- It is available permanently, ensuring assistance is never out of hours.
- Its design provides suggestions to improve the execution of automated tasks, optimizing processes and actions.
- Its automation assistants operate in any Generative AI use case and any system. They create summaries and content, send emails, and provide recommendations.
- Integrated internal management ensures automation effectiveness by reviewing processes before implementation.
- Operates on any model, system, and device to get the job done.
- Can be directly integrated into any web application.
- Provides predefined input instructions in its workflows.
Tangible benefits:
- Everyone can use Generative AI to transform automated conversation and accelerate return on investment.
- Any Generative AI use case can be automated in natural language and in the chosen application.
- The possibilities for automation cases are endless.
- Sets boundaries on automation use, thus keeping teams focused on their tasks.
- Simplifies everyday tasks such as reports and request tracking.
- Improves average management time.
- Accelerates handling of complex requests.
- Minimal investment in infrastructure, training, and startup costs for businesses.
Generative AI represents the next level of artificial intelligence. It facilitates assistance in solving day-to-day problems, enables content creation, summarization of any document, and is capable of producing images. It differs from other AIs in that, as it interacts, it generates data that enables it to offer more precise, faster, and satisfying responses.
Key features of the solution:
- Integrates large-scale language models (LLMs) to effectively and advancedly generate text production and understanding, with data protection guaranteed.
- Transforms conversations into automation.
- Through automated monitoring and logging, tracks and identifies all user-generated activity, whether suspicious or unauthorized.
- Prevents misuse of data.
- Detects threats in real-time and assesses risks accurately.
- Capable of transforming all ideas into automated processes.
- Provides an overview of the collection and processes executed from various desktops, organizing and providing valuable information.
- With the ability to discover better ROI opportunities by identifying inefficiencies.
- Integrates and adapts to any application and workflow.
- Extracts data from unstructured documents such as contracts, agreements, reports, letters, and emails, without the need for training.
- Processes documents quickly and accurately.
Tangible benefits:
- Transforms conversation into automation.
- Accelerates return on investment.
- Sets boundaries on user usage of Generative AI, increasing its security and that of the company.
- Ensures accuracy in data validation.
- Its use is available and accessible to all, as are natural language instructions for creating automations very rapidly.
- Provides guidance on best practices during processes.
- Improves employee experience and performance.
- Enhances and streamlines assistance and service operations, thereby increasing customer satisfaction.
- Ensures maximum and robust data protection.
- Transforms the way information generated by data is leveraged.
- Compatible and error-free licenses.
- Offers customizable queries based on selected fields in document automation tasks.
- Improves and enables data extraction in different types of documents.
CoE Manager is a comprehensive lifecycle manager for automation programs, based in the cloud. It is a fully automated information channel that manages, drives, and monitors all activities and processes developed by a human team, thereby increasing performance in execution.
Key features of the solution:
- Integrates natively with Automation Anywhere and Power Automate.
- Requires minimal configurations on initial use.
- Manages information channels and ROI.
- Eliminates the manual overhead required in a proprietary tool and allows CoEs to focus on accelerating the automation process of the information channel.
- Seamlessly integrates with Automation 360 Control Room instances.
- Creates and generates reports seamlessly through dashboards.
- Evaluates all presented opportunities in a structured and coherent manner.
- Assists in managing the data process, from ideation to delivery and value realization.
- Provides create, read, update, and delete functions through its GraphQL API.
- Enables managing the program lifecycle from start to finish, centralizing management and increasing collaboration.
- Provides a platform to measure lifecycle growth.
- Identifies success metrics and tracks them throughout the automation lifecycle.
Tangible benefits:
- Accelerates information channel generation.
- Assists in scaling automation programs more quickly and effectively.
- Informed decision-making with timely and accurate data.
- Reduces manual effort in multi-level tracking, computation, and reporting.
- Engages the workforce in creating an automation information channel with a ready-to-use package.
- Boosts the performance of the center of excellence.
- Helps CoEs scale automation programs more quickly and efficiently.
- Offers clear visibility of pending automation ideas, their position in the lifecycle, and the value they will bring to the company.
- Increases the value of ongoing automation information channel opportunities.
- Maximizes the value (ROI) of your automation investment.
The power of Generative AI drives intelligent document processing, enabling extraction, understanding, and integration of data into workflows natively. With Document Automation, you can process and unlock data, acting on any type of structured, semi-structured, and unstructured documents. It’s the most advanced intelligent document processing platform.
Key features of the solution:
- Integrates intelligent document processing technologies directly into the workflow.
- Enhances processing capabilities for structured, semi-structured, and unstructured documents, with cutting-edge integrations powered by GPT.
- Collects data from documents at the point of origin and applies it to any process at scale.
- Classifies, extracts, and validates document data, combining RPA with AI technology.
- Comes with pre-integrated analyzers, easily extendable with any extraction technology.
- Fast and intuitive document processing.
- Quickly automates and integrates document processing tasks.
- Automates and streamlines form and request processing, as well as pre-designed models of administrative instruments such as invoices, receipts, purchase orders.
Tangible benefits:
- Processes documents at scale and with accuracy.
- Enables rapid data extraction, document summarization, and eliminates hours of data entry.
- Eliminates human errors and validates data before entry into systems.
- Protects all data.
- Complies with regulatory requirements.
- Reduces setup time for document extraction projects.
- Reduces noise and eliminates biases in documents, improving their quality.
- Separates, extracts, identifies, and classifies data and documents.
- Increases customer satisfaction.
A data-driven approach that, through information extraction, analyzes, monitors, and improves corporate processes, revealing the actual flow of activities, fostering understanding, and identifying areas for improvement to optimize workflows. All driven by Generative AI.
Key features of the solution:
- Displays the real flow of activities, decisions, and interactions occurring in an organization’s processes.
- User interactions with systems are captured, dissected, and analyzed, enhancing their responsiveness and data processing capabilities.
- Automatically documents workflows.
- Identifies and assigns relevant pathways.
- Automation opportunities are turned into bot prototypes that can be developed and implemented later.
- Gathers intricate user details across any application.
- Presents clear and dynamic process maps and flowcharts.
- Provides a comprehensive, integrated, and easy-to-understand view of operations.
- Identifies, compares, and finds automation opportunities through visualization tools that gather and analyze user interactions with systems, workflow documentation, and ROI comparison.
Tangible benefits:
- Makes your company’s operations visible, allowing you to identify process improvement points and potential automation.
- Compares the potential ROI of automation and maximizes RPA ROI.
- Controls data privacy in applications and domains.
- Comprehensive security compliance with ISO 27001, SOC 2 Type 2, and other security certifications.
- Complies with major data compliance standards and encryption protocols for data in transit and at rest.
- Reduces costs and improves quality control for all processes and user care.
R-Daniel is a robot for executives that analyzes purchases, sales, budgets, costs, expenses, and inventory to provide deep analysis capable of aiding in decision-making. The robot connects to data sources, monitors, collects, analyzes, and identifies risks, profitability leaks, and problematic sales, predicting scenarios that lead to sound decision-making by being able to identify the organization’s current situation.
Key Features of the Solution:
- Tackles the issue of deep data analysis, navigating through millions of combinations and hyperdimensions.
- Powered by the patented Relevant Deep Discovery (RDD) technology, it detects advanced threats and performs real-time analysis.
- Its “Master Robot” analyzes years of your company’s sales and profit data and automatically builds, trains, runs, and synchronizes the appropriate scientific and predictive models.
- Offers complete visibility into company performance with daily automatic discoveries and business analysis.
- Uncovers hidden patterns and insights that escape conventional methods and solutions.
- Utilizes advanced machine learning, data science techniques, and cutting-edge artificial intelligence technology.
- Provides a trial with real data within a couple of days or an implementation in just a few weeks.
Tangible Benefits:
- Cost reduction. It allows employees to free up large amounts of time, reducing costs and wait times.
- Improved user and employee experience. The AI structures information, detects patterns and incidents, assists customers continuously, and enhances employee capabilities.
- Risk minimization. Detects anomalies, makes maintenance and prevention recommendations, or automatically develops algorithms to calculate numerical targets or categorize data.
Generative AI is the next level of artificial intelligence. It aids in solving everyday problems, enables content creation, summarizes any document, and can produce images. What sets it apart from other AIs is that, as it interacts, it generates data, allowing it to provide more accurate, faster, and more satisfying responses.
Key Features of the Solution:
- Integrates large language models (LLM) to effectively and advancedly generate and comprehend texts, with guaranteed data protection.
- Transforms conversations into automation.
- Through automated monitoring and logging, it tracks and identifies all user activities, whether suspicious or unauthorized.
- Prevents misuse of data.
- Detects threats in real-time and accurately assesses risks.
- Can transform all ideas into automated processes.
- Provides an overview of data collection and processes executed from various desktops, organizing and delivering valuable information.
- Has the ability to discover better ROI opportunities by identifying inefficiencies.
- Adapts to and integrates with any application or workflow.
- Extracts data from unstructured documents, such as contracts, agreements, reports, letters, and emails, without the need for training.
- Processes documents quickly and accurately.
Tangible Benefits:
- Transforms conversation into automation.
- Accelerates return on investment.
- Sets boundaries for users in the use of generative AI, increasing both security and the company’s safety.
- Ensures accuracy in data validation.
- Accessible to everyone, with natural language instructions for quickly creating automations.
- Provides guidance on best practices during processes.
- Enhances employee experience and performance.
- Improves and speeds up customer support and service operations, thus increasing customer satisfaction.
- Ensures maximum and robust data protection.
- Transforms how information generated from data is leveraged.
- Offers error-free, compatible licenses.
- Provides customizable queries based on selected fields in document automation tasks.
- Improves and facilitates data extraction from various types of documents.
Delivers a proven strategy that combines consulting, training and transformation readiness with an agile platform.
Key features of the solution:
- Assists teams regardless of the type of methodology or framework they apply, such as Scrum, Lean, Kanban or SAFe.
- Provides an enterprise-grade agile platform for full visibility.
Tangible benefits:
- Improves time-to-market and predictability of business deliverables.
- Reduces costs associated with development, quality checks and defects.
It is an integrated and collaborative solution for Strategic Governance, Program and Project Management. It provides a real-time view of the organization’s strategic investments, initiatives and resources.
Most relevant features of the solution:
- Connects strategic decision making in portfolio management with the execution capabilities of work teams.
- Places the value (potential) created by the teams in a place where the customer can use them (real value).
- Integrates Strategic Portfolio Management with Advanced Software Development (DevOps) solutions.
Tangible benefits:
- Allows you to manage the entire Project and Innovation Portfolio Management cycle.
- Helps to be aware of customer and market requirements.
- Enables smarter decisions on how to use limited resources.
- Provides unified end-to-end project management capabilities.
- Reduces costs and accelerates time to revenue.
AuraQuantic’s AI solutions enable the development of sophisticated next-generation applications and the automation of repetitive tasks with cognitive capabilities, thus improving business performance with the incorporation of services such as computer vision, structured optical character recognition, sentiment analysis and virtual assistants or chatbots.
Most relevant features of the Solution:
- Intelligent Document Processing (IDP). Converts unstructured and semi-structured data into useful data.
- Cognitive services. Development of No Code applications and workflows that incorporate cognitive features for text classification, emotion detection or keyword extraction.
- Intelligent virtual assistant. Automates communication, with an uninterrupted customer service channel and facilitates the search for information.
- Artificial vision. Extracts and analyzes the information contained in digital images, videos, and other types of visual resources to make recommendations.
- Machine Learning Solutions. Improves the level of accuracy of algorithms, learning from data, with new data used to classify and provide numerical targets.
- Anomaly detection with AI. Analyzes data sets from different sources to identify anomalies and take corrective action.
Tangible benefits:
- Cost reduction. Frees up copious amounts of employee time, reducing costs and waiting times.
- Improved user and employee experience. AI structures information, detects patterns and incidents, assists customers around the clock and enhances the capabilities of your employees.
- Risk minimization. It detects anomalies, makes maintenance and prevention recommendations, or automatically develops algorithms to calculate numerical targets or categorize data.
It is a Virtual Agent, which seamlessly integrates with a wide variety of solutions, providing better service experiences. LUMA™ Virtual Agent technology provides customers with a natural language, conversational approach to IT Service Management.
Most relevant features of the Solution:
- Artificial Intelligence Virtual Support. Combines the latest in artificial intelligence with natural language processing to enable conversational approaches to problem solving.
- Integrates with a wide variety of solutions. And seamlessly with existing service and support infrastructures and processes. Including BMC Remedy, CA Service Desk Manager, Cherwell, ConnectWise, EasyVista, FreshService, Ivanti, Jira, Kaseya, ServiceNow, Serviceaide Intelligent Service Management and Solarwinds Web Help Desk.
- AI with automation and knowledge. Includes more than 200 predefined skills and automated tasks, targeted to the needs of self-service users.
- Supports integration with multiple communication channels. Operates on conversation channels such as Slack, Skype for Business, Microsoft Teams, and even Facebook Messenger, to make access to support widespread across all communication channels and available 7X24.
- Machine learning. Generates intelligent responses that automate and optimize as usage increases.
- Increases end-user satisfaction. Magnifies the power of self-service, thanks to its conversational interface that guides users to actionable requests.
- It is the only virtual agent that combines AI-powered service and support with automation and knowledge.
LUMA™ integrates seamlessly with a wide variety of solutions, delivering better service experiences.
Most relevant features of the Solution:
- Automates user service requests. Reset passwords, add an account or provision a virtual machine without the need for human intervention. Its broad inventory of connectors is capable of covering the most common IT infrastructures.
- It provides mechanisms to establish secure access. Between LUMA™ VA virtual agent instances and service desktop manager deployments.
- Easy access. Through messaging applications, LUMA™ VA allows information to flow, without the need to launch an application, open a web browser or make a phone call.
- True self-service. With automation of ticket delivery through a conversation, it provides immediate results to users without analyst involvement on up to 70% of their tickets.
This Solution ranges from Help Desk oriented Customer support to complete Service Management, including IT Service Management (ITSM).
Most relevant features of the Solution:
- Complete service management package. It is assisted by LUMA™, the Virtual Agent with Artificial Intelligence. The solution reduces support efforts and improves end-user experience.
- Quickly and easily fulfills service requests. Manages problems. Possesses administrative knowledge. Contains service catalog. Manages configuration and manages assets.
- Allows configuration without code. Allows codeless workflow modifications and creates codeless automations. Customization is easy and administration is minimal.
- Allows integrations and is multilingual. Allows integration with systems such as PBX or IVR, through LUMA™ IVR’s interactive voice recognition capability, turning them into intelligent virtual agents that simplify and automate the resolution of customer and end-user service requests.
- Performs advanced reporting analysis. Enables viewing of end-user case history from within your CRM system.
AuraQuantic presents its Digital Work Environment platform, with all the digital tools and applications that are integrated into the same platform, moving work to an efficient virtual and digital space.
The INTRANET and EXTRANET functionality enable the unlimited and personalized creation of portals, facilitating communication and collaboration among both internal and external agents. All this is achieved through the integration of digital tools and applications on a single platform.
Key features of the solution include:
- Personalization of virtual spaces, considering user permissions and roles.
- No technical knowledge is required to design portals and content, which are created using a graphical editor.
- The structure of the content is distributed across pages, sections, and publication spaces.
- Various types of content can be included, such as chatbots, calendars, reports, announcements, document libraries, multimedia, records, indicators, and more.
- Tasks can be received through different communication channels, such as WhatsApp, Teams, SMS.
- Navigation is intuitive and includes UX features like drop-down menus, effects, transitions, etc.
- Data generated by business processes, applications, and platform elements can be visualized through dashboards and graphs.
- The intranet and extranet can be accessed from any device.
- The platform allows navigation in 14 different languages.
Tangible benefits:
- Improves the workflow of all employees.
- Ensures direct collaboration with clients, suppliers and other external users.
- Improve collaboration and communication between departments.
- Allows direct collaboration with external users.
With the ECM CONTENT MANAGEMENT functionality, all enterprise content and data can be unified thanks to its visual interface that allows creation and customization. This way, teams can create tailored workspaces.
Key features of the solution include:
- Data and content are unified through a customized visual interface.
- Wiki-type knowledge bases can be created for centralized internal inquiries.
- It allows for a variety of ways to display lists and numbers of custom elements.
- Templates can be created.
- Avoids repeated credential requests by allowing any content or web application created within or outside the platform to be embedded.
- No technical knowledge is required to configure pages, content, publication zones, and sections.
- Its graphical editors allow embedding HTML or rich text content.
Tangible benefits:
- Facilitates communication between all departments through the creation of workgroups and collaborative tasks.
- Each user can customize their main interface according to their role and permissions within the company.
- Accessible from any device and at any time.
- An efficient platform that reduces costs and increases productivity.
The DOCUMENT MANAGEMENT functionality is a system that coordinates and controls all phases related to the management of digital documents, enhanced by process automation. It organizes documents without losing information.
Key features of the solution include:
- Includes the Word Add-on tool that allows documents to be automatically generated in PDF, Word, or Excel format.
- Allows designers to create custom document templates from Microsoft Word, as well as customize their contents, include digital signatures, external data, or document merging.
- Enables text hiding configuration.
- Allows storing and sharing information in different destinations such as databases, SharePoint, Blob Storage, File System.
- Manages files without human intervention, from document creation and content to unattended signing.
- Controls different versions of the same file.
- Documents can be distributed and shared or not, by enabling or disabling links in a customized way.
- Allows automatic distribution of documents to different recipients.
- Includes different types of digital signatures, guaranteeing the signer’s identity 100% securely.
- Records all user activity on any document.
- Allows different types of digital signatures, guaranteeing the signer’s identity 100%.
Tangible benefits:
- 100% reliability in the protection of all information.
- Cloud service with immediate and unlimited access.
- Different users can collaborate and share documents and files.
- Documents can be retrieved, located, and organized in seconds.
- Documents are preserved over time thanks to the centralized repository.
- Saves storage space.
- Cost savings.
AuraQuantic is a process management system that allows automation without programming, using the agility of BPM (Business Process Management) technology and the exclusive No-Code technology, which does not require technical programming knowledge.
BPM (Business Process Management) is a work methodology used by both large companies and SMEs, which improves the performance and optimization of an organization’s processes. AuraQuantic BPM is executed in three simple phases: 1. Draw your diagram. 2. Define the attributes of the diagram’s objects. 3. Execute the process.
Most relevant features of the solution
- Faster business applications. The most complete platform for creating the business solutions that drive Digital Transformation.
- Engaging interfaces. on multiple devices, providing the best user experience (UX). Make changes on the fly.
- AuraQuantic offers an extensive list of integrated functionalities that do not require programming.
- It incorporates a visual model designer and can import different data schemas.
- Application governance. Manages access rights. Collects application metadata. Monitors application performance. Generates customized notes for professionals/developers. Controls role-based access to data and services. Allows multiple professionals/developers for a single application and across the platform.
- Business analytics. The organization is empowered to perform accurate analysis and act intelligently by leveraging business information.
- API REST, API SOAP, API DLL. API exposure. Connector builder. Artificial intelligence (AI) and robotic process automation (RPA) service connectors. Connectors to external databases, REST and SOAP web services. Adapters Servers, script execution and stored procedures. Microsoft Office 365, Google Suite, SAP…
Tangible benefits:
- Increases operational efficiency, reduces costs.
- Allows to increase the volume of work, reducing errors, involving people in a timely manner and measuring their performance with a very high level of security.
- Allows a real digital transformation in the company, the preservation of knowledge, performance analysis and return on investment with a view to the efficiency of the different business processes.
- Allows companies to model, implement, and execute processes of any nature, allowing greater flexibility, greater automation and power, without the need for programming.
- Automates operations, optimizing productivity.
- Performs accurate analysis and acts intelligently, leveraging business information.
- It has more than 50 integrated connectors.
The SAP connector allows the development of applications without code and the automation of business processes from SAP ERP data. It integrates all areas of a company through the creation and management in real time of a centralized database, with No Code technology.
Most relevant features of the solution:
- Tailored user experiences. Design a friendly and customizable user experience to interact with SAP, without the need for additional modules or added costs.
- Facilitates the integration of SAP data with the rest of the applications and business services, without additional SAP modules and without added costs.
- Solutions and communications with third parties. Allows the creation of portals and customized solutions for external users, enabling their interaction in the processes associated with SAP.
- Agile approvals. New operations or changes in SAP data are part of approval flows, including interactions via e-mail, telephone notifications or control panels. This makes it possible to streamline procedures and visualize all relevant information from a single interface.
- Risk reduction. It reduces risks and improves time control, avoiding delays in services and products managed by the ERP.
Tangible benefits:
- Minimal IT dependency. Provides a ready-to-use SAP integration solution at any time by transforming and integrating data in a no-code environment.
- Promotes data exchange. Facilitates information exchange and streamlines business operations through AuraQuantic’s BPM technology.
- Improved UX. The new functionalities to SAP ERP result in a more complete solution that makes it easier for users to interact and track operations.
It is the solution that automates the management of the Shared Services Center, as an evolution of the Unified Service Desk. It allows to serve the users and customers of the organization, through Self-Service and direct interaction with all the resolution units.
Most relevant features of the solution:
- Presents a collaborative and simple user experience, offering a unified and integrated self-service portal, accessible directly from web pages and mobile devices.
- Through artificial intelligence (AI) tools, it reduces obstacles when reacting to events, having greater visibility of business processes, flexibility and agility to adapt to change.
- It complies with 15 ITILv3 processes, ensuring rapid implementation without depending on reengineering processes or ways of working.
Tangible benefits:
- Increased productivity and user satisfaction. Simple experience within reach of any device.
- Reduction of manual complexities, implementing workflows, automatic services, knowledge registry and available assets (tangible and intangible).
- Prediction and proactive (initiative-taking) management of compliance with Service Level Agreements (SLA) for Shared Services.
This Solution ranges from Help Desk oriented Customer support to complete Service Management, including IT Service Management (ITSM).
- Complete service management package. Supported by LUMA™, the Virtual Agent with Artificial Intelligence. The solution reduces support efforts and improves the end-user experience.
- Quickly and easily fulfils service requests. Manages problems. Possesses administrative knowledge. Contains service catalogue. Manages configuration and manages assets.
- Allows configuration without code. Allows codeless workflow modifications and creates codeless automations. Customisation is easy and administration is minimal.
- Allows integrations and is multilingual. Allows integration with systems such as PBX or IVR, through LUMA™ IVR’s interactive speech recognition capability, turning them into intelligent virtual agents that simplify and automate the resolution of customer and end-user service requests.
- Performs advanced reporting analysis. Enables viewing of end-user case history from within your CRM system.
Proactivanet is a solution for managing IT assets and services (ITAM & ITSM), with its Discovery & Asset Management, Service Desk modules, which allows instant and exhaustive knowledge of the inventory of the entire IT park and management of the main processes of Incidents, Requests, Problems, Knowledge, Changes, among others; thus favoring cost savings and at the same time, improving the entire management and security of the infrastructure.Most relevant characteristics of the solution:
- Comprehensive management of the entire lifecycle of incidents and requests, aligned with ITIL best practices, with the ability to establish flows adapted to the specific needs of each organization.
- Problems, changes, and deliveries. Its main objective is the continuous improvement in the provision of the service, helping to reduce the total volume of incidents, as well as their resolution time.
- Catalogue and portfolio of services. Ensures that all areas of the business can have a consistent and accurate picture of IT services. It is the key tool for planning and strategic alignment with business needs.
- Remote Control application for Service Desk. Allows you to connect easily, quickly, and securely to any computer in your IT fleet, both via the Internet and the corporate intranet.
- Central connection point between IT and business, essential to ensure that any decision making maximizes the contribution of value to the business, while minimizing risks.
- Capacity and availability. Optimizes and monitors IT services so that they operate correctly and uninterruptedly at a reasonable cost and supported by correctly sized resources.
- It ensures that an unforeseen and serious service interruption does not have major consequences for the business.
Tangible benefits:
- Automates processes, improves control.
- Helps IT managers reach a new level of maturity in an agile and orderly manner.
- Establishes new IT management processes to improve end-user productivity with correct ticket classification that helps reduce resolution times.
- Reduces risks to service continuity by knowing which services are provided and their real impact on business processes.
- Reduces operating costs by conducting a correct analysis and planning of services.
- It adds value to the business
It is a solution that is built on a unified architecture that allows organisations to manage servers, databases, services, network devices, private and public clouds.
The most relevant characteristics of the solution:
- Full and natural integration between the different monitoring managers with the Shared Resource Centre or Service Desk.
- Provides instant visualization of the cause and effect of infrastructure events, performing automatic root cause analysis, allowing you to respond quickly to real problems, avoiding only reacting to alerts and alarms.
- Easily monitors and incorporates data from diverse sources with an open and extensible architecture.
Tangible benefits:
- Reduces the number of service incidents requiring triage, with predictive analytics alerting you to problems so they can be fixed without anyone noticing them.
- Reduced number of hours required to configure and implement a specific function.
- Improves MTTR (Mean-Time-To-Repair) time, reducing operating costs and avoiding service delivery penalties.
- Helps optimize operational efficiency, while reducing the complexity, cost, and complications of having to use and integrate various IT monitoring tools.
The APM solution helps the enterprise find and solve problems related to transaction and usage volume. It provides a deep analysis of the applications that support the business, providing real-time information about the online experience of each user.
Key features of the solution:
- Helps identify problems in applications, where they need to function flawlessly, for our customers.
- Enables Infrastructure Management, in-house or cloud-based (SaaS). All on a common code base.
Tangible benefits:
- Proactively manages the end-user experience to create a competitive advantage.
- Uses system intelligence through advanced analytics.
- Accelerates problem resolution, reducing backlog by 40% on average.
- Accelerates detection and resolution of incidents and contact with development to address them.
It is a complete solution that detects and investigates problems and provides application teams with real customer usage data so that they can provide the most effective features and fixes when the application is updated.
Key features of the solution:
- Analyses the user experience with the application in use, running on mobile devices and web browsers. It can collect usage information, track transactions, generate reports and analyses data, and determine loyalty based on user visits, behavior, and type of usage.
- With the data collected and analyzed, it presents flexible, dynamic, and easy-to-use dashboards.
- Analyze performance. You get complete details on performance from web and mobile apps to back-end systems, including mainframe and cloud, to address incidents before they impact the user experience.
Tangible benefits:
- Improves Digital Performance. Performance information determines whether the problem is with application design, code or the infrastructure involved.
- Designed for Experience. Improves application development based on application analytics and real user insights.
- Stimulates collaboration between application owners, business analysts, developers, operations, and support to accelerate application delivery and improve the end-user experience, across all digital channels.
It is a robust synthetic transaction monitoring solution, providing complete visibility into the response time of transactions across mobile, web and cloud applications.
Designed to replicate every step of the end-user experience, this powerful cloud synthetic monitoring solution presents up-to-date information on the status and availability of any application.
Key features of the solution:
- Extends visibility into the cloud. Website monitoring provides visibility for cloud-based applications outside the control of the enterprise.
- Ensures availability. Uses synthetic transactions to test systems when there is no real user traffic.
- Replicates the behaviors of real users. Captures the interactions of real users and replicates them to ensure that complex services work correctly.
Tangible benefits:
- For applications that do not require full performance management (APM), or as a complement to an on-premises APM solution, this SaaS (software-as-a-service) model solution provides an initiative-taking way to identify problems and resolve them before they affect users.
- It can help you optimize your organization’s investments by enabling the right degree of synthetic control to be applied, enabling extremely high levels of service delivery and an exceptional end-user experience.
Application Development
- CA Sysview. Performance Intelligence. Provides real-time visibility into mainframe performance to proactively identify and resolve problems.
- CA NetMaster Network Management for TCP/IP. Optimizes and protects network access for mainframe applications.
- CA OPS/MVS© Event Management & Automation. Manages and automates critical mainframe MVS tasks and resources.
- CA Mainframe Resource Intelligent. Assesses the mainframe to reveal hidden costs and operational gaps.
- CA Mainframe Operational Intelligent. Built-in intelligence to proactively prevent problems, fix problems faster, and do more.
ManageEngine offers more than 120 flexible, comprehensive, easy-to-manage technology solutions designed to manage and protect the entire IT infrastructure of organisations, guaranteeing an automated, intelligent, optimal and agile service, capable of providing the best experience and satisfaction to its customers with the minimum effort and investment.
Relevant features of its integrations:
- Identity and access management. Enables centralized management, governance and protection of digital identities and privileged access to corporate identities.
- Enterprise service management. Enables the design, automation, delivery and management of IT and business services, supporting service Governance, Compliance and Observability.
- Unified endpoint management and security. Protects and manages desktops, as well as laptops, web browsers, servers and mobile devices, thus securing the installed base and preventing the loss or misuse of technology investment.
- IT operations management. Monitors and manages networks, along with servers and applications, supporting the entire IT operation with minimal technology effort and specialized resources.
- Event and security information management. The entire network is protected from cyber-attacks by proactively monitoring for threats.
- Advanced IT analytics. Provides the ability to gain actionable insight into IT operations through data visualization, creating a “sea of data” that provides a 360-degree view of events.
- Low-code app development. Gives you the ability to create powerful, fast, customized applications that run on the platform, enabling digital transformation and innovation.
- Cloud solutions for IT management. Facilitates and enhances remote and collaborative working, increasing efficiency and productivity, taking your entire IT platform to another level.
Tangible benefits:
- Brings service management across the boundary between IT and business with enterprise service desk functions, bringing it in line with today’s operational efficiency needs.
- Increases employee productivity with a fully customizable self-service portal and comprehensive service catalogue, facilitating tactical service demand management.
- Achieve a quick visual summary of all your requests and monitor those requests in one place with Kanban-based ticket management, reducing the knowledge timeline and accelerating productivity.
- Standardizes service delivery through visual process workflows and AI-based automations, facilitating decision making.
- Achieves a sole source of truth about your organization’s IT infrastructure with IT asset management.
- Realize unique support plans and meet service level agreements for each service contract, reducing costs and increasing productivity.
It is a comprehensive requirement gathering, test automation and test case design tool that drastically reduces the effort of manual application testing and enables organizations to deliver quality software to the market, before it goes live and at a lower cost.
Key features of the solution:
- Improves collaboration between user, business and IT. Defines requirements with clear and active flowcharts to improve communication throughout the software development lifecycle (SDLC) and avoid time-consuming last-minute changes.
- Delivers fully tested software with lower costs. Automatically generates the smallest set of test cases needed for maximum coverage, shortening test cycles and reducing manual testing effort.
Tangible benefits:
- 95% reduction in defects.
- 30% reduction in test cycles.
- Covers 100% of the generated cases.
Simulates systems not available in the software development lifecycle (SDLC), enabling parallel work for faster delivery and higher quality and reliability of applications.
Key features of the solution:
- Reduces the amount of hardware and software required for a productive development and test environment.
- Removes barriers and optimizes development by simulating dependent systems.
- Enables parallel project development.
- Significantly simplifies the creation and management of development and test processes.
Tangible benefits:
- Enables capturing and simulating the behavior and data of unavailable or incomplete systems.
- Improves quality by enabling many stages of the software development process simultaneously.
- Significantly reduces the software and infrastructure demands of environments.
- Enables the creation and deployment of private cloud and public cloud-based environments.
- Enhances the use of existing development and integration infrastructures in the organization.
It is an automated, collaborative testing solution designed for modern web and mobile applications that leverage APIs and web services, as well as traditional downstream capabilities, for data warehousing and enterprise packages.
The codeless testing framework enables cross-functional team members, including Development and Quality Assurance, to instantly design and execute automated unit, function, regression, integration, load and performance tests.
Key features of the solution:
- Reduces test cycle times and costs. Delivers a higher ROI on your testing initiatives, while ensuring defects are resolved before end users are affected.
- Automates testing from day one. Virtual test assets and services enable automation in the initial stages of the software development lifecycle (SDLC).
Enables adoption of best practices. Automated regression and continuous testing enable agile and DevOps practices.
Tangible benefits:
- Increases productivity. Reduce manual testing and run more tests without increasing resources.
- Improves quality. Increases test coverage and catches more defects than before going to production.
- Optimizes test orchestration. Provides testers with a single, easy-to-use tool to run all tests on all systems, including mobile.
Solution that provides the data needed for rigorous testing, without the sensitive content. You can deliver fully tested applications, using secure data that complies with new regulations and eliminates costly delays.
Applications depend on having the right data for testing, in the right place, at the right time.
Key features of the solution:
- Data masking.
- Quickly creates virtual copies of test data on demand and masks it, giving each tester their own test data. This approach dramatically reduces data volumes, test durations and costs, so development and test teams can bring better applications to market faster and at lower cost.
- It combines a powerful synthetic data generation engine with sophisticated coverage analysis to create the smaller data sets needed for comprehensive testing. It also creates future scenarios and unexpected outcomes to evaluate boundary conditions and avoid costly delays.
Tangible benefits:
- Maintains compliance. Generates rich test data without sensitive content, with CA Test Data Manager’s synthetic data creation.
- Reuse valuable data. Store, track, share and use data repeatedly with test data warehousing.
- Eliminates test bottlenecks. Delivers the right data at the right time so your teams do not have to cut corners when under pressure.
It is a solution that facilitates the implementation of applications dynamically, regulating and streamlining the delivery of applications throughout the company, enabling automated implementations, from development to production.
Key features of the solution:
- Deploys applications in a variety of server, data centre and cloud environments with easy-to-design workflows. Plan, schedule, execute, control and track versions of multiple applications through a single point of control.
- Enables management of large numbers of complex, multi-tier, multi-device applications across thousands of environments.
- Enables an integrated ecosystem of continuous delivery, involving third-party solutions and Free Software.
- Includes an intuitive, visual workflow engine that allows you to leverage deployment complexities, providing standard and reusable deployment operations.
Tangible benefits:
- Simplifies, standardizes, and executes application distribution with fewer errors.
- Improves operational and business agility, reducing distribution times.
- Centralizes application operations from development to production.
- Automates application restores to accelerate recovery and service continuity.
- Ensures availability for the cloud with its integrated virtualization in the cloud.
Application development
- CA Endeavor. Automates to accelerate software development time across the enterprise.
- Testing and Quality.
- Test Data Manager. Drives greater efficiency and compliance for test data delivery.
- Service Virtualization. A unified continuous testing platform that improves time-to-value by delivering on your digital initiatives.
A SIEM Security Information and Event Management (SIEM) solution can alert and protect your organization’s entire network from external and internal threats, neutralize them and investigate their precedence to prevent further attacks.
Tangible benefits:
- Detects internal threats and recognizes subtle changes in user activity.
- Identifies suspicious or blocked IPs, URLs and domains entering your network.
- Automates your response to events with easily configurable workflows to save critical response time.
- Monitors all active VPN connections and receives alerts on activity.
- Audit, manage and monitor critical events in both on-premises and Microsoft 365 SharePoint environments.
- Migrates your SharePoint environment in whole or in part to Microsoft 365.
- Audits critical changes to your Active Directory and Azure AD infrastructure in real time.
- Discover and classify sensitive files, audit user activities with files and analyse their permissions.
- Detects, disrupts, and prevents sensitive data leaks through endpoints.
- Monitors all critical events in your public cloud infrastructure.
- Detects malicious user activity and Microsoft 365 service outages with near real-time alerts.
- Ensures compliance with regulatory mandates such as PCI DSS, GDPR, FISMA, HIPAA, SOX and GLBA with pre-defined reporting templates.
This group of tools allows you to run identity and access management solutions for Windows environments, such as Exchange and Office 365 simplified, easily managing, auditing, and generating security reports.
Tangible benefits:
- Manages and reports on Active Directory.
- Manages passwords via self-service.
- Audits changes and reports on Active Directory.
- Audits changes and generates reports for Exchange servers.
- Integrally manages identities and access.
- Executes Active Directory backup and recovery actions.
- Generates Microsoft 365 reports.
- Analyses storage and audits Windows file server access in real time.
- Manages and audits SharePoint servers in Office 365 installations and configurations.
Enables you to execute digital transformation in organizations, with its focus on Business Process Automation.
Key features of the solution:
- Connects islands of automation across the organization.
- Enables on-demand processes and adds value to processes.
Tangible benefits:
- Quarterly predictability.
- Reduces development costs.
- Rapid delivery of services at truly short notice.
- Zero errors.
- Allows efficient use of material and human resources, reducing costs and mitigating risks.
Low Code platform that allows you to organize and automate the process flows of your departments to increase productivity. Through an intuitive process modeler, the diagramming is developed in three phases: drawing your diagram, defining the attributes of the objects that appear in the diagram and executing the process.
Most relevant features of the solution
To create a process, it is necessary to prepare a model of the process with the necessary information. This model is developed in three phases:
- Phase 1. Diagram the activities and connecting lines that will define the process flow, regardless of its complexity. This is done by means of an effective and simple diagram creation tool, AuraQuantic ‘Modeler’.
- Phase 2. Tool prepared to design forms, capable of adapting to any screen resolution. It establishes the fields of each activity and the users that should receive tasks and notifications.
- Phase 3. The execution of each process is controlled on the fly, by tracking. Each time the process is started, it will follow the defined behavior.
Application Development
- ESP Workload Automation Intelligence. Optimizes performance by minimizing the batch window with dynamic workload scheduling.
- CA Workload Automation CA 7. High-availability, fault-tolerant workload solution with an easy-to-use user interface.
Robotic Process Automation (RPA), allows people to create “software robots”, also known as bots, which emulate the behavior of a human, programmed 24 hours a day, 365 days a year, without pausing, without making mistakes.
RPA for its acronym in English: Robotic Process Automation, in our language Robotic Process Automation, is a type of software technology that automates digital tasks, works with files and data that may be stored on a computer, or in the cloud or on the Internet.
The RPA can process large volumes of information to perform tedious and repetitive tasks, which one or more people could do. In this way, the work team will be able to perform tasks with greater value and importance for the company.
Most relevant characteristics of the solution:
- Allows the execution of processes in parallel.
- RPA platform compatible with Linux, Windows, and Mac.
- Integrates robots with emails, OCR solutions, SMS and much more.
- Its Python programming language makes it a flexible, agile, and scalable tool.
- It is possible to build and run a robot up to 30% faster than with other RPA platforms.
- It is agile, flexible, and reliable. Fast execution and no margin for error.
- With the bots you can get details of the operations.
- Rapidly scalable. Works with small volumes or with large volumes of processes, without delays.
- Easy programming and execution of robots. No need to be an expert in programming, Drag & drop system, intuitive and friendly.
- No hardware investment required. You can use the equipment that your company already owns.
Tangible benefits:
- Optimizes customer ROI, with affordable desktop licenses and extending to Server Licenses, to allow parallel processes to run without paying extra and without impacting pre-existing systems.
- Compatibility with all company sizes and environments.
- Higher valuation of your workers. Your employees will perform tasks that a robot could not do.
- Increased productivity. You will have human workers and a digital workforce.
- It is the only RPA platform that democratizes and accelerates the digital transformation of your business.
- Excellent responsiveness with your customers. You can solve problems; provide answers; be willing to work for your customers even on holidays; fulfill orders or requests in after office hours.
A unique platform for Robotic Process Automation (RPA). Digital, intelligent, and integrated, capable of doubling the number of automated processes across all systems and applications with three times faster scaling. It automates tasks and tools effectively, providing developers with better management, control, and security in process creation.
Key features of the solution:
- Maintains your legacy applications without the need to change existing technology.
- Includes over 1200 integrated and pre-designed bots to accelerate and scale processes.
- Executes processes faster than ever imagined.
- Bots are created and deployed with minimal setup times.
- Easily integrates into existing enterprise solutions.
- Compatible with multiple operating systems, including Windows, Linux, and MacOS.
- Assisted automation.
- Intuitive interface for workflow design and bot creation.
- Support for JavaScript, Python, and VBScript.
- Allows task automation from business applications such as Microsoft Excel and Salesforce.
Tangible benefits:
- Achieves a higher ROI by increasing productivity and reducing execution times.
- Digitizes all processes and data, making them available as a consumable digital asset.
- Scales automation for any repetitive workflow process.
- Increases security, agility, and innovation.
- Drives real-time decisions and improvements for each bot.
- Rapid development and deployment of bots.
- Intuitive interface for easy learning and use.
- Customer service processes are easy, fast, and cost-effective.
- Scalable.
- Adapts to existing infrastructures.
- Low maintenance costs.
- Permanent updates.
- ISO27001 and Soc 1 and 2 certified, offering a comprehensive security approach with coverage at various levels.
Automation Co-Pilot operates with GPT (Generative Pre-Trained Transformer), an AI-driven assistant to automate and enhance applications regardless of the system. It interacts and develops solutions in customer service, finance, supply chains, and IT technical support services, allowing for natural language use, creation of personalized content and texts, or document summarization, simulating human-like behavior.
Key features of the solution:
- Automations are created using natural language. Thanks to GPT technology, it can rapidly generate new process automations through natural language instructions.
- It is available permanently, ensuring assistance is never out of hours.
- Its design provides suggestions to improve the execution of automated tasks, optimizing processes and actions.
- Its automation assistants operate in any Generative AI use case and any system. They create summaries and content, send emails, and provide recommendations.
- Integrated internal management ensures automation effectiveness by reviewing processes before implementation.
- Operates on any model, system, and device to get the job done.
- Can be directly integrated into any web application.
- Provides predefined input instructions in its workflows.
Tangible benefits:
- Everyone can use Generative AI to transform automated conversation and accelerate return on investment.
- Any Generative AI use case can be automated in natural language and in the chosen application.
- The possibilities for automation cases are endless.
- Sets boundaries on automation use, thus keeping teams focused on their tasks.
- Simplifies everyday tasks such as reports and request tracking.
- Improves average management time.
- Accelerates handling of complex requests.
- Minimal investment in infrastructure, training, and startup costs for businesses.
Generative AI represents the next level of artificial intelligence. It facilitates assistance in solving day-to-day problems, enables content creation, summarization of any document, and is capable of producing images. It differs from other AIs in that, as it interacts, it generates data that enables it to offer more precise, faster, and satisfying responses.
Key features of the solution:
- Integrates large-scale language models (LLMs) to effectively and advancedly generate text production and understanding, with data protection guaranteed.
- Transforms conversations into automation.
- Through automated monitoring and logging, tracks and identifies all user-generated activity, whether suspicious or unauthorized.
- Prevents misuse of data.
- Detects threats in real-time and assesses risks accurately.
- Capable of transforming all ideas into automated processes.
- Provides an overview of the collection and processes executed from various desktops, organizing and providing valuable information.
- With the ability to discover better ROI opportunities by identifying inefficiencies.
- Integrates and adapts to any application and workflow.
- Extracts data from unstructured documents such as contracts, agreements, reports, letters, and emails, without the need for training.
- Processes documents quickly and accurately.
Tangible benefits:
- Transforms conversation into automation.
- Accelerates return on investment.
- Sets boundaries on user usage of Generative AI, increasing its security and that of the company.
- Ensures accuracy in data validation.
- Its use is available and accessible to all, as are natural language instructions for creating automations very rapidly.
- Provides guidance on best practices during processes.
- Improves employee experience and performance.
- Enhances and streamlines assistance and service operations, thereby increasing customer satisfaction.
- Ensures maximum and robust data protection.
- Transforms the way information generated by data is leveraged.
- Compatible and error-free licenses.
- Offers customizable queries based on selected fields in document automation tasks.
- Improves and enables data extraction in different types of documents.
CoE Manager is a comprehensive lifecycle manager for automation programs, based in the cloud. It is a fully automated information channel that manages, drives, and monitors all activities and processes developed by a human team, thereby increasing performance in execution.
Key features of the solution:
- Integrates natively with Automation Anywhere and Power Automate.
- Requires minimal configurations on initial use.
- Manages information channels and ROI.
- Eliminates the manual overhead required in a proprietary tool and allows CoEs to focus on accelerating the automation process of the information channel.
- Seamlessly integrates with Automation 360 Control Room instances.
- Creates and generates reports seamlessly through dashboards.
- Evaluates all presented opportunities in a structured and coherent manner.
- Assists in managing the data process, from ideation to delivery and value realization.
- Provides create, read, update, and delete functions through its GraphQL API.
- Enables managing the program lifecycle from start to finish, centralizing management and increasing collaboration.
- Provides a platform to measure lifecycle growth.
- Identifies success metrics and tracks them throughout the automation lifecycle.
Tangible benefits:
- Accelerates information channel generation.
- Assists in scaling automation programs more quickly and effectively.
- Informed decision-making with timely and accurate data.
- Reduces manual effort in multi-level tracking, computation, and reporting.
- Engages the workforce in creating an automation information channel with a ready-to-use package.
- Boosts the performance of the center of excellence.
- Helps CoEs scale automation programs more quickly and efficiently.
- Offers clear visibility of pending automation ideas, their position in the lifecycle, and the value they will bring to the company.
- Increases the value of ongoing automation information channel opportunities.
- Maximizes the value (ROI) of your automation investment.
The power of Generative AI drives intelligent document processing, enabling extraction, understanding, and integration of data into workflows natively. With Document Automation, you can process and unlock data, acting on any type of structured, semi-structured, and unstructured documents. It’s the most advanced intelligent document processing platform.
Key features of the solution:
- Integrates intelligent document processing technologies directly into the workflow.
- Enhances processing capabilities for structured, semi-structured, and unstructured documents, with cutting-edge integrations powered by GPT.
- Collects data from documents at the point of origin and applies it to any process at scale.
- Classifies, extracts, and validates document data, combining RPA with AI technology.
- Comes with pre-integrated analyzers, easily extendable with any extraction technology.
- Fast and intuitive document processing.
- Quickly automates and integrates document processing tasks.
- Automates and streamlines form and request processing, as well as pre-designed models of administrative instruments such as invoices, receipts, purchase orders.
Tangible benefits:
- Processes documents at scale and with accuracy.
- Enables rapid data extraction, document summarization, and eliminates hours of data entry.
- Eliminates human errors and validates data before entry into systems.
- Protects all data.
- Complies with regulatory requirements.
- Reduces setup time for document extraction projects.
- Reduces noise and eliminates biases in documents, improving their quality.
- Separates, extracts, identifies, and classifies data and documents.
- Increases customer satisfaction.
A data-driven approach that, through information extraction, analyzes, monitors, and improves corporate processes, revealing the actual flow of activities, fostering understanding, and identifying areas for improvement to optimize workflows. All driven by Generative AI.
Key features of the solution:
- Displays the real flow of activities, decisions, and interactions occurring in an organization’s processes.
- User interactions with systems are captured, dissected, and analyzed, enhancing their responsiveness and data processing capabilities.
- Automatically documents workflows.
- Identifies and assigns relevant pathways.
- Automation opportunities are turned into bot prototypes that can be developed and implemented later.
- Gathers intricate user details across any application.
- Presents clear and dynamic process maps and flowcharts.
- Provides a comprehensive, integrated, and easy-to-understand view of operations.
- Identifies, compares, and finds automation opportunities through visualization tools that gather and analyze user interactions with systems, workflow documentation, and ROI comparison.
Tangible benefits:
- Makes your company’s operations visible, allowing you to identify process improvement points and potential automation.
- Compares the potential ROI of automation and maximizes RPA ROI.
- Controls data privacy in applications and domains.
- Comprehensive security compliance with ISO 27001, SOC 2 Type 2, and other security certifications.
- Complies with major data compliance standards and encryption protocols for data in transit and at rest.
- Reduces costs and improves quality control for all processes and user care.
R-Daniel is a robot for executives that analyzes purchases, sales, budgets, costs, expenses, and inventory to provide deep analysis capable of aiding in decision-making. The robot connects to data sources, monitors, collects, analyzes, and identifies risks, profitability leaks, and problematic sales, predicting scenarios that lead to sound decision-making by being able to identify the organization’s current situation.
Key Features of the Solution:
- Tackles the issue of deep data analysis, navigating through millions of combinations and hyperdimensions.
- Powered by the patented Relevant Deep Discovery (RDD) technology, it detects advanced threats and performs real-time analysis.
- Its “Master Robot” analyzes years of your company’s sales and profit data and automatically builds, trains, runs, and synchronizes the appropriate scientific and predictive models.
- Offers complete visibility into company performance with daily automatic discoveries and business analysis.
- Uncovers hidden patterns and insights that escape conventional methods and solutions.
- Utilizes advanced machine learning, data science techniques, and cutting-edge artificial intelligence technology.
- Provides a trial with real data within a couple of days or an implementation in just a few weeks.
Tangible Benefits:
- Cost reduction. It allows employees to free up large amounts of time, reducing costs and wait times.
- Improved user and employee experience. The AI structures information, detects patterns and incidents, assists customers continuously, and enhances employee capabilities.
- Risk minimization. Detects anomalies, makes maintenance and prevention recommendations, or automatically develops algorithms to calculate numerical targets or categorize data.
Generative AI is the next level of artificial intelligence. It aids in solving everyday problems, enables content creation, summarizes any document, and can produce images. What sets it apart from other AIs is that, as it interacts, it generates data, allowing it to provide more accurate, faster, and more satisfying responses.
Key Features of the Solution:
- Integrates large language models (LLM) to effectively and advancedly generate and comprehend texts, with guaranteed data protection.
- Transforms conversations into automation.
- Through automated monitoring and logging, it tracks and identifies all user activities, whether suspicious or unauthorized.
- Prevents misuse of data.
- Detects threats in real-time and accurately assesses risks.
- Can transform all ideas into automated processes.
- Provides an overview of data collection and processes executed from various desktops, organizing and delivering valuable information.
- Has the ability to discover better ROI opportunities by identifying inefficiencies.
- Adapts to and integrates with any application or workflow.
- Extracts data from unstructured documents, such as contracts, agreements, reports, letters, and emails, without the need for training.
- Processes documents quickly and accurately.
Tangible Benefits:
- Transforms conversation into automation.
- Accelerates return on investment.
- Sets boundaries for users in the use of generative AI, increasing both security and the company’s safety.
- Ensures accuracy in data validation.
- Accessible to everyone, with natural language instructions for quickly creating automations.
- Provides guidance on best practices during processes.
- Enhances employee experience and performance.
- Improves and speeds up customer support and service operations, thus increasing customer satisfaction.
- Ensures maximum and robust data protection.
- Transforms how information generated from data is leveraged.
- Offers error-free, compatible licenses.
- Provides customizable queries based on selected fields in document automation tasks.
- Improves and facilitates data extraction from various types of documents.
Delivers a proven strategy that combines consulting, training and transformation readiness with an agile platform.
Key features of the solution:
- Assists teams regardless of the type of methodology or framework they apply, such as Scrum, Lean, Kanban or SAFe.
- Provides an enterprise-grade agile platform for full visibility.
Tangible benefits:
- Improves time-to-market and predictability of business deliverables.
- Reduces costs associated with development, quality checks and defects.
It is an integrated and collaborative solution for Strategic Governance, Program and Project Management. It provides a real-time view of the organization’s strategic investments, initiatives and resources.
Most relevant features of the solution:
- Connects strategic decision making in portfolio management with the execution capabilities of work teams.
- Places the value (potential) created by the teams in a place where the customer can use them (real value).
- Integrates Strategic Portfolio Management with Advanced Software Development (DevOps) solutions.
Tangible benefits:
- Allows you to manage the entire Project and Innovation Portfolio Management cycle.
- Helps to be aware of customer and market requirements.
- Enables smarter decisions on how to use limited resources.
- Provides unified end-to-end project management capabilities.
- Reduces costs and accelerates time to revenue.
AuraQuantic’s AI solutions enable the development of sophisticated next-generation applications and the automation of repetitive tasks with cognitive capabilities, thus improving business performance with the incorporation of services such as computer vision, structured optical character recognition, sentiment analysis and virtual assistants or chatbots.
Most relevant features of the Solution:
- Intelligent Document Processing (IDP). Converts unstructured and semi-structured data into useful data.
- Cognitive services. Development of No Code applications and workflows that incorporate cognitive features for text classification, emotion detection or keyword extraction.
- Intelligent virtual assistant. Automates communication, with an uninterrupted customer service channel and facilitates the search for information.
- Artificial vision. Extracts and analyzes the information contained in digital images, videos, and other types of visual resources to make recommendations.
- Machine Learning Solutions. Improves the level of accuracy of algorithms, learning from data, with new data used to classify and provide numerical targets.
- Anomaly detection with AI. Analyzes data sets from different sources to identify anomalies and take corrective action.
Tangible benefits:
- Cost reduction. Frees up copious amounts of employee time, reducing costs and waiting times.
- Improved user and employee experience. AI structures information, detects patterns and incidents, assists customers around the clock and enhances the capabilities of your employees.
- Risk minimization. It detects anomalies, makes maintenance and prevention recommendations, or automatically develops algorithms to calculate numerical targets or categorize data.
It is a Virtual Agent, which seamlessly integrates with a wide variety of solutions, providing better service experiences. LUMA™ Virtual Agent technology provides customers with a natural language, conversational approach to IT Service Management.
Most relevant features of the Solution:
- Artificial Intelligence Virtual Support. Combines the latest in artificial intelligence with natural language processing to enable conversational approaches to problem solving.
- Integrates with a wide variety of solutions. And seamlessly with existing service and support infrastructures and processes. Including BMC Remedy, CA Service Desk Manager, Cherwell, ConnectWise, EasyVista, FreshService, Ivanti, Jira, Kaseya, ServiceNow, Serviceaide Intelligent Service Management and Solarwinds Web Help Desk.
- AI with automation and knowledge. Includes more than 200 predefined skills and automated tasks, targeted to the needs of self-service users.
- Supports integration with multiple communication channels. Operates on conversation channels such as Slack, Skype for Business, Microsoft Teams, and even Facebook Messenger, to make access to support widespread across all communication channels and available 7X24.
- Machine learning. Generates intelligent responses that automate and optimize as usage increases.
- Increases end-user satisfaction. Magnifies the power of self-service, thanks to its conversational interface that guides users to actionable requests.
- It is the only virtual agent that combines AI-powered service and support with automation and knowledge.
LUMA™ integrates seamlessly with a wide variety of solutions, delivering better service experiences.
Most relevant features of the Solution:
- Automates user service requests. Reset passwords, add an account or provision a virtual machine without the need for human intervention. Its broad inventory of connectors is capable of covering the most common IT infrastructures.
- It provides mechanisms to establish secure access. Between LUMA™ VA virtual agent instances and service desktop manager deployments.
- Easy access. Through messaging applications, LUMA™ VA allows information to flow, without the need to launch an application, open a web browser or make a phone call.
- True self-service. With automation of ticket delivery through a conversation, it provides immediate results to users without analyst involvement on up to 70% of their tickets.
This Solution ranges from Help Desk oriented Customer support to complete Service Management, including IT Service Management (ITSM).
Most relevant features of the Solution:
- Complete service management package. It is assisted by LUMA™, the Virtual Agent with Artificial Intelligence. The solution reduces support efforts and improves end-user experience.
- Quickly and easily fulfills service requests. Manages problems. Possesses administrative knowledge. Contains service catalog. Manages configuration and manages assets.
- Allows configuration without code. Allows codeless workflow modifications and creates codeless automations. Customization is easy and administration is minimal.
- Allows integrations and is multilingual. Allows integration with systems such as PBX or IVR, through LUMA™ IVR’s interactive voice recognition capability, turning them into intelligent virtual agents that simplify and automate the resolution of customer and end-user service requests.
- Performs advanced reporting analysis. Enables viewing of end-user case history from within your CRM system.
AuraQuantic presents its Digital Work Environment platform, with all the digital tools and applications that are integrated into the same platform, moving work to an efficient virtual and digital space.
The INTRANET and EXTRANET functionality enable the unlimited and personalized creation of portals, facilitating communication and collaboration among both internal and external agents. All this is achieved through the integration of digital tools and applications on a single platform.
Key features of the solution include:
- Personalization of virtual spaces, considering user permissions and roles.
- No technical knowledge is required to design portals and content, which are created using a graphical editor.
- The structure of the content is distributed across pages, sections, and publication spaces.
- Various types of content can be included, such as chatbots, calendars, reports, announcements, document libraries, multimedia, records, indicators, and more.
- Tasks can be received through different communication channels, such as WhatsApp, Teams, SMS.
- Navigation is intuitive and includes UX features like drop-down menus, effects, transitions, etc.
- Data generated by business processes, applications, and platform elements can be visualized through dashboards and graphs.
- The intranet and extranet can be accessed from any device.
- The platform allows navigation in 14 different languages.
Tangible benefits:
- Improves the workflow of all employees.
- Ensures direct collaboration with clients, suppliers and other external users.
- Improve collaboration and communication between departments.
- Allows direct collaboration with external users.
With the ECM CONTENT MANAGEMENT functionality, all enterprise content and data can be unified thanks to its visual interface that allows creation and customization. This way, teams can create tailored workspaces.
Key features of the solution include:
- Data and content are unified through a customized visual interface.
- Wiki-type knowledge bases can be created for centralized internal inquiries.
- It allows for a variety of ways to display lists and numbers of custom elements.
- Templates can be created.
- Avoids repeated credential requests by allowing any content or web application created within or outside the platform to be embedded.
- No technical knowledge is required to configure pages, content, publication zones, and sections.
- Its graphical editors allow embedding HTML or rich text content.
Tangible benefits:
- Facilitates communication between all departments through the creation of workgroups and collaborative tasks.
- Each user can customize their main interface according to their role and permissions within the company.
- Accessible from any device and at any time.
- An efficient platform that reduces costs and increases productivity.
The DOCUMENT MANAGEMENT functionality is a system that coordinates and controls all phases related to the management of digital documents, enhanced by process automation. It organizes documents without losing information.
Key features of the solution include:
- Includes the Word Add-on tool that allows documents to be automatically generated in PDF, Word, or Excel format.
- Allows designers to create custom document templates from Microsoft Word, as well as customize their contents, include digital signatures, external data, or document merging.
- Enables text hiding configuration.
- Allows storing and sharing information in different destinations such as databases, SharePoint, Blob Storage, File System.
- Manages files without human intervention, from document creation and content to unattended signing.
- Controls different versions of the same file.
- Documents can be distributed and shared or not, by enabling or disabling links in a customized way.
- Allows automatic distribution of documents to different recipients.
- Includes different types of digital signatures, guaranteeing the signer’s identity 100% securely.
- Records all user activity on any document.
- Allows different types of digital signatures, guaranteeing the signer’s identity 100%.
Tangible benefits:
- 100% reliability in the protection of all information.
- Cloud service with immediate and unlimited access.
- Different users can collaborate and share documents and files.
- Documents can be retrieved, located, and organized in seconds.
- Documents are preserved over time thanks to the centralized repository.
- Saves storage space.
- Cost savings.
AuraQuantic is a process management system that allows automation without programming, using the agility of BPM (Business Process Management) technology and the exclusive No-Code technology, which does not require technical programming knowledge.
BPM (Business Process Management) is a work methodology used by both large companies and SMEs, which improves the performance and optimization of an organization’s processes. AuraQuantic BPM is executed in three simple phases: 1. Draw your diagram. 2. Define the attributes of the diagram’s objects. 3. Execute the process.
Most relevant features of the solution
- Faster business applications. The most complete platform for creating the business solutions that drive Digital Transformation.
- Engaging interfaces. on multiple devices, providing the best user experience (UX). Make changes on the fly.
- AuraQuantic offers an extensive list of integrated functionalities that do not require programming.
- It incorporates a visual model designer and can import different data schemas.
- Application governance. Manages access rights. Collects application metadata. Monitors application performance. Generates customized notes for professionals/developers. Controls role-based access to data and services. Allows multiple professionals/developers for a single application and across the platform.
- Business analytics. The organization is empowered to perform accurate analysis and act intelligently by leveraging business information.
- API REST, API SOAP, API DLL. API exposure. Connector builder. Artificial intelligence (AI) and robotic process automation (RPA) service connectors. Connectors to external databases, REST and SOAP web services. Adapters Servers, script execution and stored procedures. Microsoft Office 365, Google Suite, SAP…
Tangible benefits:
- Increases operational efficiency, reduces costs.
- Allows to increase the volume of work, reducing errors, involving people in a timely manner and measuring their performance with a very high level of security.
- Allows a real digital transformation in the company, the preservation of knowledge, performance analysis and return on investment with a view to the efficiency of the different business processes.
- Allows companies to model, implement, and execute processes of any nature, allowing greater flexibility, greater automation and power, without the need for programming.
- Automates operations, optimizing productivity.
- Performs accurate analysis and acts intelligently, leveraging business information.
- It has more than 50 integrated connectors.
The SAP connector allows the development of applications without code and the automation of business processes from SAP ERP data. It integrates all areas of a company through the creation and management in real time of a centralized database, with No Code technology.
Most relevant features of the solution:
- Tailored user experiences. Design a friendly and customizable user experience to interact with SAP, without the need for additional modules or added costs.
- Facilitates the integration of SAP data with the rest of the applications and business services, without additional SAP modules and without added costs.
- Solutions and communications with third parties. Allows the creation of portals and customized solutions for external users, enabling their interaction in the processes associated with SAP.
- Agile approvals. New operations or changes in SAP data are part of approval flows, including interactions via e-mail, telephone notifications or control panels. This makes it possible to streamline procedures and visualize all relevant information from a single interface.
- Risk reduction. It reduces risks and improves time control, avoiding delays in services and products managed by the ERP.
Tangible benefits:
- Minimal IT dependency. Provides a ready-to-use SAP integration solution at any time by transforming and integrating data in a no-code environment.
- Promotes data exchange. Facilitates information exchange and streamlines business operations through AuraQuantic’s BPM technology.
- Improved UX. The new functionalities to SAP ERP result in a more complete solution that makes it easier for users to interact and track operations.